Zurich trials chatbot for home and motor claims
Zurich has begun a six-week chatbot pilot for first notification of non-emergency home and motor claims. Named ‘Zara’, the sophisticated chatbot programme allows customers to notify the insurer of a...
View ArticleRoy White named as LIIBA chair
The board of the London & International Insurance Brokers’ Association (LIIBA) has selected Roy White, chairman of UK specialties at Marsh, as the association’s new chair. White previously served...
View ArticleInsure Apps adds property and liability
Insure Apps has added property and liability claims to its reporting app. Launched last year for motor claims, Insure Apps, a British Insurance Brokers’ Association (BIBA) partner, has followed up with...
View ArticleInsurtech booms as UK becomes Europe’s capital
Investment in insurtech is booming globally, with the UK establishing itself as the European capital and the customer claims experience attracting significant innovation, Accenture has reported....
View ArticleInsurers sign pledge to pass on Civil Liability Bill savings
The CEOs of 26 major insurers have signed a pledge promising to pass on savings from the Civil Liability Bill to customers. Allianz Insurance chief executive Jon Dye and others signed the letter to...
View ArticleKennedys updates its guide to claims handling
Law firm Kennedys has published a significantly updated edition of its guide to claims handling. Claims Handling Law and Practice – A Practitioner’s Guide is a simple, user-friendly guide authored by...
View ArticleVW emissions claimants head to High Court
Thousands of car owners are set to head to High Court today as they bid to win compensation from Volkswagen (VW) over the diesel emissions scandal that rocked the manufacturer in 2015. Law firm Slater...
View ArticleClearer guidance can reduce gross negligence manslaughter investigations,...
Clearer guidance for coroners, the police and the Crown Prosecution Service is needed to prevent doctors being needlessly put through a gross negligence manslaughter investigation, the Medical Defence...
View ArticleZurich appoints Hayley Robinson as UK chief underwriting officer
Zurich has appointed Hayley Robinson as chief underwriting officer in the UK, giving her oversight of its strategy across all general insurance lines of business. Robinson joins Zurich from RSA, where...
View ArticleGallagher Bassett appoints Simon Pemberton as UK CEO
Risk and claims management firm Gallagher Bassett has named Simon Pemberton as its new UK CEO. Pemberton will take over from current UK managing director, Nick Bonser, at the beginning of April. Bonser...
View ArticleB3i founders form blockchain start-up
The Blockchain Insurance Industry Initiative (B3i) has formed a new company to commercialise its distributed ledger solutions. Incorporated in Zurich, Switzerland, B3i Services will provide insurance...
View ArticlePool Re welcomes expansion of terrorism cover
Publicly backed terrorism reinsurer Pool Re has welcomed the government’s commitment to amend the 1993 Reinsurance (Acts of Terrorism) Act to enable it to extend its cover to include non-damage...
View ArticlePotter Rees Dolan promotes five across clinical negligence and personal...
Law firm Potter Rees Dolan has promoted five of its senior solicitors to partner. Lesley Herbertson and Gill Edwards are experienced in clinical negligence matters, having obtained landmark decisions...
View ArticleCyclists and motorcyclists should be exempt from whiplash reforms, says MP
A motion has been filed in Parliament that proposes exempting vulnerable road users such as cyclists and motorcyclists from the Civil Liability Bill’s £5,000 compensation limit for whiplash claims....
View ArticleCunningham Lindsey launches EFI Global UK
Claims management and loss adjusting company Cunningham Lindsey has launched EFI Global, an environmental, engineering, fire and specialty consulting service, in the UK. As a standalone consultancy,...
View ArticleRoyal Opera House held liable for musician’s hearing loss
The Royal Opera House is liable for the severe hearing loss that a musician suffered following a rehearsal at its premises in London, the High Court has ruled. The High Court found in Christopher...
View ArticleAllianz’s Graham Gibson joins Thatcham Research as chairman
Automotive safety and repair group Thatcham Research has appointed Allianz Insurance’s Graham Gibson as the new chairman of its board. As chief claims officer at Allianz Insurance, Gibson is an...
View ArticleEnhancing the customer’s experience: Leonora Siccardi on her new role at Aon...
The claims function should play a bigger role going forward in offering pre-loss activities to clients, says the new COO of Aon Benfield UK, Leonora Siccardi Claims Media (CM): Congratulations on your...
View ArticleLexisNexis launches Attract for Motor to predict claims losses
LexisNexis Risk Solutions has launched Attract for Motor, a market-wide, policy data-based risk score built to more accurately predict insurance claims losses. The “cocktail” of escalating claims...
View ArticleACL urges calm as electronic bill of costs comes into force
The electronic bill of costs becomes compulsory in the county court and Senior Courts Costs Office from today, prompting the Association of Costs Lawyers (ACL) to urge solicitors not to ignore or be...
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