Transforming the customer claims journey
Focusing on the policyholder and utilising the right technology can help ease the pressures of the claims journey for all parties, says Bill Safran Customers are hard to please in any industry. And as...
View ArticleHighways England contractors found to have inflated Crown property claims
Contractors used by Highways England have been found submitting inflated claims for highway infrastructure damage caused during motor accidents. A judge at Bristol Court has reduced a claim made to an...
View ArticleFirst4Lawyers: Fixed tarriffs and small claims rise will lead to...
The Government’s decision to press ahead with PI reforms will lead to the “PPI-fication” of the personal injury market, according to First4Lawyers. Confirmation of the reforms has been made by Justice...
View ArticleGovernment proposals for better combat compensation will result in servicemen...
Hilary Meredith has said that Government proposals for better combat compensation are in breach of the military covenant and will result in servicemen and women being shut out of the justice process....
View ArticleEclipse Legal Systems announces ‘Capture’ – a new way to manage leads and...
Eclipse Legal Systems – the UK’s leading legal software provider – has announced the launch of Eclipse Capture, a new solution enabling law firms to drive efficiencies in the prospect capture and...
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Taking claims customer service to the extreme at Gumball 3000
ERS’s claims specialist Matthew Gray recounts his epic journey at the Gumball 3000 rally It’s not everyday you see an email from your CEO asking for applicants to take part in the iconic Gumball 3000...
View ArticleCMCs earned £6.3 billion over the last ten years
Claims management companies (CMCs) in the UK have earned just shy of £6.3 billion in the last ten years. A report released by the Ministry of Justice’s Claims Management Regulator has revealed that...
View ArticleGovernment should settle discount rate between 0-1%, say claims managers
A poll conducted by BLM has found that UK claims managers want an increase in the contentious rate to between 0-1%. In a survey carried out as part of a webinar hosted by the defendant law firm, nearly...
View ArticleNearly half of personal injury solicitors failing to audit costs once budget...
Nearly half (47%) of all personal injury solicitors at the UK’s top 200 law firms are ignoring their financial and regulatory responsibilities by failing to audit costs once the budget has been...
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What the whiplash proposals really mean for insurers
David Johnson on dealing with litigants in person, whiplash fraud and a potentially shrinking claimant legal services market In the 12 years since 2005, the number of personal injury claims in England...
View ArticleFletchers Solicitors increases headcount by 345% in five years
Fletchers Solicitors has appointed its 400th team member, meaning that the firm has increased its headcount by 345% since 2012. Five years ago the medical negligence and serious injury firm had 90...
View ArticleBIBA says its new app can reduce commercial motor and fleet average claims...
The British Insurance Brokers’ Association (BIBA) has launched a smartphone app facility that can reduce the average commercial motor and fleet claims reporting time of 23 days by up to 90%. The app,...
View ArticleInsurTech funding volume climbs to $985 million in Q2 2017 with claims...
A 248% increase in InsurTech funding during the second quarter of the year has been driven by new entrants who are focused on streamlining the insurance claims management process. The rise in funding,...
View ArticleMixed reactions as Lord Justice Jackson confirms scaling back from suggesting...
Lord Justice Jackson’s review on extending fixed recoverable costs (FRC) has been met with mixed reactions from the legal and medical professions after he confirmed that he would not be recommending...
View ArticleInsurers branded hypocrites over reports of inflated repair bills
Lawyers have accused the insurance industry of hypocrisy after stories have emerged of drivers being overcharged for insurance cover due to inflated repair bills. Reports in the national media suggest...
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Grenfell Tower: assessing potential liability for buildings with flammable...
Barry Hembling on how to start assessing liability for buildings with flammable cladding in the wake of the Grenfell disaster After the human tragedy of Grenfell Tower, interested parties are starting...
View ArticleSME’s claims service expectations not matched in reality
There remains a clear gap between the experiences and expectations of SMEs in the UK when it comes to making a commercial insurance claim. A survey commissioned by Lorega has found that 70% of SMEs who...
View ArticleABI: repair costs a drop in the ocean compared to impact of IPT, Discount...
The ABI has hit back at the claimant legal community after it accused insurers of being hypocrites for inflating motor repair costs while calling for curbs on low value RTA claims. The insurance body...
View ArticleQuestGates acquires Hyperion Adjusters
QuestGates has acquired a majority interest in London-based Hyperion Adjusters. Supporting both Lloyd’s underwriters and insurers in the wider market, Hyperion Adjusters provides specialist loss...
View ArticleThompsons asks insurers to justify increase in profits as car insurance...
Thompsons Solicitors is demanding answers from Aviva and AXA, Direct Line, after the three insurance companies posted healthy profits in their 2017 first half interim results. The firm says that the...
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